How did SCN begin?

We started out managing our own taxi fleets in Tasmania back in 1975, so we know the industry and what makes a successful and professional call centre. SCN now dispatches vehicles and manages queries for many taxi companies Australia wide.

What makes us different?

We know it’s a big decision to trust someone else to be the “voice” of your business. That’s why we do everything in our power to demonstrate to you the care we take when serving our clients around Australia.

How do we do this?

• Our Australian-based operators are fluent, easy-to-understand, English speakers
• We drive and manage our call centre using accurate, timely and relevant data to ensure we meet or exceed agreed service levels
• We always have a highly trained and responsive supervisor on duty to manage exceptional client situations
• Using SCN is generally much more cost-effective than staffing your own call centre. We have all the infrastructure ready to go. Our clients benefit from SCN’s economies of scale

• We have invested in backup systems to ensure 24/7 availability
• Despite our high-tech facility and communications systems, we still demonstrate good old-fashioned values in all that we do. An example of that is the “get to know you” visits we offer at no extra charge at the beginning of our business relationship
• We understand that everyone in business needs to make a buck, so we make sure the commercial agreement works for both parties